Janice is a seasoned expert and leader in the health care industry. Most recently, Janice served as Vice President, Medicaid Operations for eight years at Blue Cross and Blue Shield of Texas. In this role, she oversaw all operational aspects of the managed care program, including budget, marketing, mobile applications, network adequacy, customer service, and more. Before this role, Janice was the Executive Director at Unicare/Wellpoint Medicaid Dallas Service Area, where she led the team that receives and responds to inquiries and requests made by the Texas Health and Human Services Commission. She was responsible for the profit and loss of the managed care organization, and oversaw network development, community outreach, medical management, and quality management. In addition, Janice has served as Regional President for CIGNA Texas, Arkansas, Mississippi, Oklahoma, and New Mexico for four years, where she was in charge of the PPO network development and provider services for commercial health insurance.
Janice Fagen is a former Medicaid health plan executive with more than 25 years of managed care leadership experience. She excels at providing strategic guidance and subject matter expertise to clients such as managed care organizations, states Medicaid agencies, and solutions partners. Janice’s areas of expertise include the following: Medicaid managed care, value-based care strategy, business development, health care operations, enrollment, stakeholder engagement, RFP and state procurements, managed care contract development, and solicitation support.