Nancy works as a Director, working on many of Sellers Dorsey value-based care payment arrangements, where she uses her leadership and expertise in quality improvement to provide strategic direction to the firm on Medicaid financing projects. As a subject matter expert in quality improvement, she provides guidance to our firm’s clients, working closely with our firm’s quality team, as well as our client-servicing teams. Nancy joined Sellers Dorsey after working for over 35 years at a national quality improvement organization and the Department of Human Services in PA. Nancy uses this quality improvement experience to help develop and implement innovative strategies and creative approaches to Medicaid quality improvement initiatives within managed care delivery systems.
What brought you to Sellers Dorsey?
While working for the Commonwealth of PA, I got to know Pat Brady and Brian McGuckin and appreciated their business savvy and expertise they brought to guiding the Commonwealth through the complexities of implementing an assessment. When there were some changes to the contracting entities for Commonwealth consultants, Cassandra Ly and I approached Pat and Brian about joining Sellers Dorsey. Cassandra and I both started on the same day working for Sellers Dorsey.
What’s your special area of expertise?
I work with the firm’s technical and financial experts to implement programs that impact quality, access, and affordable health care. I gained experience in business process improvement by overseeing state-based divisions, for a previous employer, who was always looking for ways to improve efficiency and reduce costs.
Who are your typical clients?
States, hospitals and hospital systems, universities, and academic medical centers, and I have lots of internal clients too!
What have you worked on recently?
I have spent the majority of my time on various client engagements, helping them develop and improve their quality initiatives. I also facilitate our internal Business Process Improvement (BPI) workgroup, and I have spent time evaluating project management software solutions, developing standardized processes and reporting, and assisting in the development of a skills database. This is such an exciting time for Sellers Dorsey! We have grown so quickly so it is important that we work toward creating smoother processes and more efficient workflows in support of our overall business growth.
What do you like about working at Sellers Dorsey?
I appreciate the ability to work on projects from a national perspective. I have enjoyed getting to know clients and colleagues across the firm and using my knowledge and expertise to complement the talented team members that Sellers Dorsey has built. In my current role, I have thoroughly enjoyed working with our colleagues across the nation that have a deep understanding of Medicaid, financing, policy, and operational projects. We are successful in navigating the ever-changing health care landscape in both the public and private sectors. I also enjoy working in various state environments that requires us to be innovative in our solutions to meet state and regional needs as well as federal regulations. From a quality perspective, there is never a one size fits all approach to navigated this changing environment. This makes working for Sellers Dorsey so intriguing.
How has your work changed over time?
Five years ago no one knew what value-based care was. Now mostly everyone who works in health care knows what this is. Everyone agrees that health care costs are on an unsustainable growth trajectory and therefore there is an attempt to shift the risk to providers and make them more accountable for driving more efficient and coordinated care, improved quality, and better patient outcomes.
What is one important thing you have learned during your time at Sellers Dorsey? Alternatively, is there something else you would like to share?
I believe this is a incredible time of innovation in health care, especially in terms of health care financing, Shifting to a culture of shared accountability for patient and community health care outcomes and cost is really a journey. The value-based care road is long and winding, but I think Sellers Dorsey is positioned well in the market to help with that journey.