Background

A new dental plan entered an established state Medicaid and CHIP market and wanted assistance with building and maintaining positive relationships with key stakeholders.

The Collaboration

Sellers Dorsey assisted the client with identifying key stakeholders and facilitating stakeholder “listening sessions.” Our team highlighted best practices and potential pain points and provided strategic guidance on strengthening relationships with state Medicaid leadership. Our team also developed a user-friendly “quick reference guide” for the client, outlining key contract requirements with the state.

The Results

Through our work, the dental plan entered the market with a robust provider network and took action on key stakeholder priorities. The plan was able to streamline and enhance its call center and portal interactions as well. The client frequently relies on the quick reference guide as a source of information and includes it in all new employee trainings.